General terms and conditions of sale
Contact information :
250, Route des Bègues
SIREN 450 896 485 00031
04 50 71 74 75
From abroad: +33 4 50 71 74 75
Main contact mail for any commercial question:
contact @ dupraz-snow-archive.com
The present general terms and conditions of sale define the contractual terms and conditions, between the company DUPRAZ SPORTS and all natural or legal persons (hereinafter referred to as "Customer"), on the distance sales of products made through the company's website. www.dupraz-snow.com (hereinafter the "Site") or on request by email, post or telephone.
At the time of the order, the Customer acknowledges having previously read the present general terms and conditions of sale, and accepts them in full, without reservation, by validating the said order. The general terms and conditions of sale applicable are those in force on the day of the validation of the order, Dupraz Sports reserves the right to modify them at any time.
The products offered for sale on the Site are presented in their essential characteristics and prices, accompanied by a visual representation of the non-contractual product. The products delivered may present slight variations related to the true appearance of the product, its interpretation, as well as its manufacturing process. The Client, wishing further information can request it by email or telephone directly from Dupraz Sports. Our catalogue covers most countries: all countries of the European Union, Switzerland, the United States, Japan, Canada, Russia... with variations concerning shipping costs, delivery times and taxes according to the legislation in force. (See dedicated paragraphs)
The products offered on the Site are accompanied by an indication of availability or a lead time. Nevertheless, despite regular updates, the actual availability of the product may vary rapidly. In the event that the product ordered proves to be unavailable contrary to the indication given or requires an additional delay other than that indicated at the time of order, Dupraz Sports will inform the Customer as soon as possible, either by email or telephone. The Customer may then choose to maintain his order, change for another product or cancel it. In case of cancellation, Dupraz Sports will reimburse the sums received as soon as possible. In all cases Dupraz Sports can not be held responsible or liable for any damage related to the non availability of products in time.
Terms and conditions of sale
Orders can be placed by Internet, telephone or mail.
The prices of the products indicated are mentioned and payable in Euros (?), excluding possible delivery costs. A detailed editable summary of the total amount to be paid will be communicated before payment.
Your invoice can be printed from your customer account. Please keep it, you will be asked to keep it for any future follow-up.
The Client must have legal capacity or parental authorisation to place an order.
The order is considered valid as soon as payment has been received, in whole or in part, by Dupraz Sports. Dupraz Sports remains the owner of the goods until full payment is received and reserves the right to take any necessary legal action, to refuse to honour a delivery, or to take charge of after-sales service in cases where a payment dispute remains with the Client.
Online payment by credit card or Paypal
Online payments on this Site are secured by SSL protocol.
The Customer can pay using the Paypal system or directly by credit card. Most credit cards are accepted. This is the fastest way to finalize the order.
The debit is made at the time of order confirmation. The Customer guarantees that he has the necessary authorisations to use the payment method associated with the validation of the order. The occurrence of an unpaid amount due to fraudulent use of a bank card will result in the registration of the details relating to the order associated with this unpaid amount in a payment incident file. An irregular declaration or an anomaly may also be subject to specific processing.
Payment by cheque or bank transfer
The Customer has the possibility to pay his order by check or by bank transfer. Orders paid in this way will be effective upon receipt of payment.
Please specify your order number when making a deferred payment. For this purpose, the necessary contact details are provided in the purchase process after choosing the corresponding payment method.
Terms and conditions of delivery
Orders received on day D are processed the same day and shipped on D+1 or D+2 at the latest. The indicative delivery time announced is based on the date of dispatch of the goods expressed in working days. Saturdays, Sundays and public holidays are to be added to the initial delivery time. Delivery times vary depending on the carrier chosen and the destination. As an indication +2 days France / +4 days Western Europe / +7 days USA .
Dupraz Sports will not be responsible for any delays in the collection or delivery of goods. All shipments are insured with tracking numbers and insurance against loss, theft or damage.
Shipping costs are calculated by price ranges, weight and according to the country of delivery. They appear transparently when you choose the country of delivery during the purchase procedure and are communicated to you before payment. In the case of a collection of the goods at our premises in Fillinges. The Customer must make an appointment by e-mail or telephone within the company?s opening hours.
Sales within the European Union
Sales to countries members of the European Union, except for customs exceptions, are subject to the payment of VAT. The prices displayed, as well as the amounts to be paid, are therefore inclusive of all taxes (VAT).
Sale deliverable outside the European Union
Orders shipped to a country outside the European Union are exempt from VAT. These sales are therefore made exclusive of tax (VAT), the total amount to be paid is calculated automatically based on the delivery address provided by the Customer.
All sales at collection in our premises in France, are subject to the payment of French VAT, regardless of the country of origin of the order or its final destination. For residents outside of the European Union, Dupraz Sports can issue on request, at the time of collection of the goods only, an export sales slip, in order to obtain a tax refund. Once this is stamped with the customs authorities on the day the goods leave the European zone, Dupraz Sports will refund the amount of VAT collected to the Customer within 30 working days.
Responsibility of the Customer for the import of goods
By validating his order, the Customer acknowledges having taken full knowledge of the regulations in force with the competent authorities in the country of destination of the goods, particularly concerning the methods of holding and importing the goods ordered, assumes full legal and financial responsibility, and undertakes to take administrative steps such as paying all fees, taxes, additional penalties that may be imposed in order to comply with the legislation in force. Dupraz Sports, can not be held responsible for any lack of information on this subject or liable for any damages related to the importation of goods.
Control of packages at reception
Upon receipt of your package, it is imperative to check the general condition of the package. If this one let suppose that the contained products could be damaged, we advise you to refuse the delivery, we shall take care of the settlement of the dispute with the carrier and we shall send you a new product in replacement as soon as possible. In addition, as soon as the In the event of delivery, the Customer must check the condition of the products delivered in order to report without delay the presence of any damage or non-correspondence with the order. Any anomaly concerning the items must be imperatively reported within seventy-two hours of delivery to Dupraz Sports by email or mail.
After-sales service guarantee
The products we sell are manufactured by a European factory renowned for its manufacturing quality. In addition, we pay great attention to the entire manufacturing process to ensure the best possible durability of our products.
As such they benefit from a 2-year guarantee of conformity. This guarantee covers hidden defects affecting the products and excludes from its scope the consequences resulting from misuse or mistreatment, accidents, normal wear and tear, failure to comply with the instructions for use, lack of maintenance of its preparation or improper use of products.
Returns of faulty goods are made after a validated request to Dupraz Sports. Dupraz Sport reserves the right to reject any request that is incomplete, misleading or wrongly made, and will provide Dupraz Sports with all the parts that are requested for expertise.
Regarding the return of products, it is at the expense and under the responsibility of the Customer. Any damage, loss or theft of the material resulting from the return transport will not engage the company Dupraz Sports. Products returned with postage due will be systematically refused. Any period of immobilization of at least seven days is added to the warranty period that remains to run. If it turns out that the returned equipment has not been authorized for return and/or that it is not affected by a defect within the scope of the warranty, it will be returned to the customer freight collect and stored in the waiting period for a maximum of 3 months before being scrapped for abandonment.
Withdrawal / return modalities
The Customer benefits from a legal withdrawal period of 14 days from the date of receipt of the package, in which case you will be refunded or the product will be exchanged.
The request for return must be made in writing, email or mail.
The products must be returned in perfect condition, unused and in their original packaging. In the case of a request for reimbursement, this will take place within 30 working days following receipt of the products by our services. The refund will cover the amount paid during the validation of the order: price of the products and shipping costs (However Dupraz Sports is not obliged to reimburse additional shipping costs if the Customer has expressly chosen a more expensive delivery method than the standard delivery method). In all cases the costs incurred by the return of the goods remain the responsibility of the Client.
The right of withdrawal may not be exercised for contracts for the supply of goods made to the consumer's specifications or clearly personalised (Article 121-20-2). This article is valid for ski packs delivered with bindings fitted at the Customer's request. The assembly of the bindings is personalised to the Customer's size.
Unwritten dispute settlement clause
If any of the present conditions were to prove to be null and void, the said clause would be deemed to be unwritten but would not lead to the nullity of the rest of the general conditions of sale, which would therefore remain fully valid. The present terms and conditions of online sale are subject to French law regardless of the place of use or acquisition. In case of dispute over the interpretation or execution of these terms of sale, and in the absence of an amicable agreement between the parties, the court of Thonon-les-bains will be the only competent court.
At the time of the first order, the Customer is invited to provide information for the creation of his customer account and necessary for the management and delivery of his order, such as: surname, first name, delivery and billing address, telephone number and email address. Dupraz Sports cannot be held responsible for the consequences of an erroneous mention.
In application of the law 78-17 of January 6, 1978 relating to individual liberties and data processing, you have the right to access the information that you have communicated to us and the possibility of having it corrected.