Terms and conditions of delivery
Orders received on day D are processed the same day and shipped on D+1 or D+2 at the latest.
The announced delivery time is based on the date of dispatch of the goods. Saturdays, Sundays and public holidays are to be added to the initial delivery time.
Delivery times vary depending on the carrier chosen.
Shipping costs are calculated by price ranges, weight and according to the country of delivery. They appear transparently when you choose the country of delivery during the purchase procedure.
Shipping and sales of products outside the European Union
Dupraz Sports offers to its customers who have goods delivered directly on Swiss territory, or outside the European Union, a tax exemption of the French VAT. The products will be invoiced to the customers in Duty Free (Sales price including VAT displayed on the website - 20% of French VAT). The Swiss VAT will be invoiced by the carrier upon delivery of the package (Swiss VAT amount: 8%).
Dupraz Sports does not offer immediate tax exemption (direct delivery within the country) for European Union countries.
Dupraz Sports does not offer its customers a deferred tax refund (payment of VAT, then request for a refund once the customs clearance is completed).
Control of packages at reception
Upon receipt of your package, it is imperative to check the general condition of the package.
If the products were damaged, we advise you to refuse the delivery, we will take care of the settlement of the dispute with the carrier and we will send you a new product in replacement.
After-sales service guarantee
The products we market are manufactured by a factory renowned for the quality and strength of its products.
As such they benefit from a commercial guarantee in addition to the legal guarantee of conformity.
This warranty is subject to normal use of the product.
Returns of defective goods shall be made at the expense and risk of the customer. Dupraz Sports cannot be held responsible for any deterioration of the material due to insufficient packaging. It is strongly advised to overwrap the returned products with a rigid enough cardboard. Products returned with postage due will be systematically refused. Any period of immobilization of at least seven days will be added to the warranty period that remains to run.
After the intervention of the after-sales service, the return of goods to the customer is at our expense.
If it turns out that the returned material has not been the subject of a return authorization and/or that it is not affected by a defect falling within the scope of the guarantee, it will be returned to the customer carriage forward.
Exclusion: Damage due to impact is not covered by the manufacturer's warranty (ski or snowboard edges torn off).
If you encounter a problem with a product ordered at Dupraz Sports, please contact us before returning your equipment to the following address:
250, Route des Bègues
Withdrawal / return modalities
You benefit from a legal withdrawal period of 14 days from the date of receipt of the package, in which case you will be refunded or the product will be exchanged. To do so, please contact us by email or letter.
In order for your application to be accepted, two conditions must be met:
Make a written request for return to the after-sales service.
The product(s) must be received by us no later than 14 days after delivery.
Products must be returned in perfect condition and unused. In the case of a request for reimbursement, this will take place within 30 working days following receipt of the products by our services.
WARNING: the refund covers the amount paid when the order was validated (price of the products and shipping costs) but does not take into account the return costs which therefore remain at your expense.
The right of withdrawal may not be exercised for contracts for the supply of goods made to the consumer's specifications or clearly personalised (Article 121-20-2). This article is valid for ski packs delivered with bindings fitted at the customer's request. The assembly of the bindings being personalised to the customer's shoe size.